Privacy policy

Last updated 15th of April, 2026

Sweet Souk operates this website and provides catering-related products and services in Ottawa, Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, request a quote, place an order, contact us, create an account, join a rewards program, or otherwise interact with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information you provide directly

  • Your name
  • Email address
  • Phone number
  • Billing and event address
  • Event details, guest counts, delivery details, and order preferences
  • Account login details, if you create an account
  • Rewards or loyalty program information, if applicable
  • Any information you include in quote requests, contact forms, emails, or messages
  • Payment-related information needed to process transactions

Information collected automatically

When you visit our website, we may automatically collect certain information, such as:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Referral source
  • Date and time of visits
  • Interactions with our website
  • Cookie and similar tracking information

2. How We Use Your Information

We may use your personal information to:

  • Provide, manage, and improve our catering services
  • Respond to quote requests and customer inquiries
  • Process orders, payments, delivery, and event logistics
  • Communicate with you about your order or request
  • Create and manage customer accounts
  • Administer rewards or loyalty features, if offered
  • Personalize your experience on our website
  • Detect, investigate, or prevent fraud, abuse, or security issues
  • Comply with legal and regulatory requirements
  • Send promotional emails or messages, where permitted by law and where you have provided the required consent

3. Shopify and Service Providers

Our store is hosted on Shopify, which provides us with the online platform we use to operate our website and certain customer-facing services. We may also share personal information with trusted service providers that help us operate our business, such as providers for:

  • Website hosting
  • Payment processing
  • Order management
  • Delivery coordination
  • Email communications
  • Analytics
  • Customer support
  • Marketing tools

These service providers are only given access to information reasonably necessary to perform services for us, subject to their own legal and contractual obligations.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning properly
  • Remember user preferences
  • Understand website traffic and performance
  • Improve the customer experience
  • Support analytics and marketing efforts

You may be able to manage cookie preferences through your browser settings or through any cookie tools made available on our site.

5. Marketing Communications

If you opt in to receive promotional communications from us, we may send you emails or other electronic messages about our services, promotions, news, or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us using the information below.

We will send marketing communications in accordance with applicable law, including consent requirements where required.

6. How We Share Information

We do not sell your personal information in the ordinary course of our business.

We may disclose personal information:

  • To Shopify and our service providers
  • To payment processors and transaction partners
  • To delivery partners or event-related vendors, where needed to fulfill your order
  • If required by law, regulation, court order, or legal process
  • To protect our rights, property, safety, customers, or business operations
  • In connection with a business transaction such as a sale, merger, or reorganization

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide services
  • Maintain business and tax records
  • Resolve disputes
  • Enforce our agreements
  • Meet legal and regulatory obligations

When personal information is no longer required, we will delete it, anonymize it, or securely destroy it, where appropriate.

8. Security

We take reasonable administrative, technical, and physical safeguards to help protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmission over the Internet and no method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent to certain uses of your information, where consent is the basis for processing
  • Unsubscribe from marketing communications
  • Request deletion of certain personal information, where applicable

To make a privacy-related request, please contact us using the contact information below. We may need to verify your identity before responding.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided us with personal information, please contact us so we can review and delete it if appropriate.

12. International Processing

Some of our service providers may process or store personal information outside your province or country, including in jurisdictions that may have different privacy laws. Where this occurs, personal information may be subject to the lawful access requirements of those jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the effective or last updated date above. Your continued use of our website or services after changes are posted means you accept the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us at:

Sweet Souk
Ottawa, Ontario, Canada
Email: sweetsoukinfo@gmail.com